Terms of Use

Effective Date: 5/11/2025
Company Name: Wujoud
Website: https://wujoud.me
Email: info@wujoud.me
Location: Beirut, Lebanon

1. Introduction

Welcome to Wujoud. These Terms of Use ("Terms") govern your access to and use of our website, products, and services. By using our website, you agree to comply with and be bound by these Terms. Please read them carefully before placing any orders or using our services.

2. Definitions

  • “Wujoud,” “we,” “us,” “our” refer to the company operating the website wujoud.me.

  • “Client,” “you,” “your” refer to any person or entity accessing or using our website or services.

  • “Products” refers to perfumes and related items offered through our website.

  • “Services” include product sales, customized perfume orders, event fragrance setup, and related experiences.

3. Services Provided

Wujoud provides an online platform for purchasing perfumes, personalized fragrance products, and fragrance event services. We may also offer consultations, sampling services, and limited-edition collections, as described on our website.

4. Booking and Reservation Terms

For personalized services or event-based offerings, bookings must be made through our website or by contacting us directly.

  • Bookings are subject to availability.

  • A confirmation email will be sent upon successful reservation.

  • Wujoud reserves the right to decline or cancel any booking at its discretion.

5. Pricing and Payment Terms

All prices displayed on our website are in USD (or as specified) and include applicable taxes unless stated otherwise.

  • Payment must be completed in full before processing your order.

  • We accept major credit/debit cards and other payment methods listed on our website.

  • Wujoud reserves the right to adjust prices at any time without prior notice.

  • In case of pricing errors, we will notify you and provide the option to cancel or reconfirm your order.

6. Event Cancellation and Refund Policy

  • Clients may cancel event bookings or orders within 48 hours of confirmation for a full refund.

  • Cancellations after this period may incur fees or result in partial refunds, depending on the nature of the service.

  • In the case of product purchases, returns and refunds are only accepted for unopened and unused items within 7 days of receipt, subject to inspection.

  • Wujoud reserves the right to cancel any order due to unforeseen circumstances, with a full refund issued to the client.

7. Client Responsibilities

Clients must:

  • Provide accurate and complete information when making bookings or purchases.

  • Comply with all applicable laws regarding the use and shipment of perfume products.

  • Not use our products for resale without prior written authorization.

  • Handle all products responsibly and in accordance with care instructions.

8. Production Schedule and Deliverables

For custom or made-to-order items, estimated delivery timelines will be provided during checkout or confirmation.

  • Wujoud will make reasonable efforts to meet agreed deadlines but shall not be held liable for delays due to external factors.

  • Final products may vary slightly from samples or images shown online due to natural ingredient variations.

9. Intellectual Property Rights

All website content, including product designs, images, logos, brand names, and text, are the exclusive property of Wujoud.

  • You may not reproduce, distribute, or use our materials for commercial purposes without written consent.

  • Unauthorized use may result in legal action.

10. Use of Images and Videos

By engaging our services or attending Wujoud events, you consent to the use of photos or videos taken for promotional purposes, unless you explicitly opt out in writing prior to the event.

11. Third-Party Vendors and Subcontractors

Wujoud may engage third-party vendors for production, logistics, or events.
We are not responsible for any acts, omissions, or errors of such third parties but will make reasonable efforts to ensure quality and reliability.

12. Force Majeure

Wujoud shall not be held liable for delays or failure to perform obligations due to causes beyond our control, including natural disasters, strikes, pandemics, or governmental restrictions.

13. Limitation of Liability

Wujoud’s total liability to you for any claim shall not exceed the amount paid for the product or service in question.
We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

14. Indemnification

You agree to indemnify and hold harmless Wujoud, its employees, and partners from any claims, losses, or damages arising from your breach of these Terms or misuse of our services.

15. Confidentiality

Both parties agree to maintain confidentiality regarding all non-public business information exchanged during service engagements.

16. Privacy and Data Protection

Wujoud respects your privacy. Personal information collected will be used only to fulfill your orders and improve services.
Our data handling practices comply with applicable Lebanese privacy regulations and international standards.
See our Privacy Policy for more details.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Lebanon.
Any disputes shall be resolved in the competent courts of Beirut, Lebanon.

18. Amendments to Terms

Wujoud reserves the right to modify or update these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the updated Terms.

19. Contact Details

For questions or concerns regarding these Terms or our services, please contact us at:
Email: info@wujoud.me
Website: https://wujoud.me
Address: Beirut, Lebanon